The Quality Care Commission (CQC) carry out regular checks on health and social care services. CQC call these comprehensive inspections and use them to make sure services are providing care that's safe, caring, effective, responsive to people's needs and well-led.
CQC carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of their regulatory functions. They checked whether the Say Care Ltd was meeting the legal requirements and regulations associated with the Act. CQC's Inspectors looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
People were supported by caring, well trained staff that had been subject to a thorough recruitment and induction process. There were sufficient numbers of consistent staff available to meet people's needs.
Staff supported people safety and risks to people were assessed, managed and monitored. People received their medicines as prescribed and infection control risks were managed effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, their relatives and staff felt confident to raise any concerns with the management team. Evidence was seen of action being taken in response to concerns, to improve the care of people being supported by the service.
The management team kept in regular contact with people by visiting them in their homes, checking if they were happy with the service they received and if any changes were needed.
The management team were open and transparent. They understood their regulatory responsibilities. A quality assurance system was in place to continually assess, monitor and improve the service. The service worked well with other partners, organisations and commissioners.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk