Accident and emergency (A&E)
The A&E department of a hospital deals with people who need emergency treatment because of sudden illness or injury. Also called casualty or emergency department (E.D).
Acute care is the hospital-based medical and surgical treatment.
Acute trust is the NHS body providing medical and surgical services from one or more hospitals.
Allied health professionals (AHP)
These NHS staff offering clinical care who are not doctors or nurses, eg radiologists, physiotherapists and psychologists.
Admission refers to when a patient is taken into hospital.
The ambulance service are the people who respond to 999 calls and major incidents, urgent admission requests from doctors, and high-dependency and urgent transfers between hospitals.
Blood-borne virus (BBV)
Blood-borne virus is a virus that is carried in the bloodstream.
Bed blocking means when a patient in a hospital bed should be discharged from the hospital either to their own home or to another care setting.
Booking management service (BMS)
BMS is part of the choose and book service that lets you change, cancel and book hospital appointments, once you've been referred by your GP.
This is a person who has responsibility for policies that safeguard the confidentiality of patient information. All NHS bodies must appoint one.
A care home is a residential home providing accommodation with nursing and personal care.
A care package is after an assessment, this is agreed so the patient can receive the right care for their needs - which may include NHS and social care.
These are the guidelines for the entire process of diagnosis, treatment and aftercare for medical conditions - from the patient's first contact with the NHS to the end of their treatment.
Care plans are written agreements setting out how care will be provided.
A care professional is anyone involved in providing healthcare or social care.
Care programme approach (CPA)
The CPA is coordinated care for people who use specialist mental health services.
A carer is a friend or relative looking after a person who is ill, disabled or elderly.
Clinical Commissioning Group (CCG)
The CCG are responsible for the planning and commissioning of health care services for the local area that they serve. Led by elected GPs and other clinicians.
Coronary heart disease (CHD)
CHD stands for coronary heart disease
Chief Medical Officer (CMO)
The CMO is the Government's principal adviser on health and the professional lead for all medical staff. There are four CMOs in the UK, one each for England, Northern Ireland, Scotland and Wales.
Child and adolescent mental health services (CAMHS)
CAMHS are services provided for children and young people with emotional, behavioural and mental health needs.
Choose and book
This is a method of booking hospital appointments once you have been referred by your GP. You can choose any hospital and the date and time of your appointment. The idea is to book online, although you may have to phone the hospital if they are not connected to the Choose and Book system.
This is a measurement and evaluation by health professionals of the clinical standards they are achieving.
A clinician is a general term used to refer to any professional who provides clinical care to a patient.
Clinical negligence is a breach of duty by a healthcare professional.
This is social care or treatment given to patients outside hospital.
Community health services
These are NHS services provided outside a hospital, eg by district nurses, health visitors and community midwives.
This is a person's care needs after hospital treatment has finished.
Chief nursing officer (CNO)
The CNO is the Government's most senior nursing adviser, responsible for delivering nursing strategy. There are four CNOs in the UK, one each for England, Northern Ireland, Scotland and Wales.
Cardiovascular disease (CVD)
CVD is the diseases of the heart (cardiac muscle) or blood vessels (vasculature).
Day care is social support provided in a centre.
Day case admission
This is when you are taken into hospital for treatment that doesn't need an overnight stay.
This is a registered nurse trained to provide nursing care to people in their own homes.
eBooking means online method of booking appointments for NHS services, eg via Choose and Book.
When a patient is admitted to hospital from the waiting list for treatment.
When a patient is admitted to hospital at short notice because of clinical need.
This is when an operation is booked in advance.
Ear, nose and throat (ENT)
ENT means anything related to the ear, nose and throat.
Electronic patient record (EPR)
EPR is a patient's record, held electronically.
Expert patient programme
Family planning clinic (FPC)
General practitioner (GP)
Genitourinary medicine (GUM)
GUM clinic - sexual health centre
Intensive care unit (ICU)
Measles, mumps and rubella (MMR)
MMR refers to the vaccination given for all three diseases.
These services involve staff drawn from several organisations such as health, social services, education and voluntary groups.
Patient Advice and Liaison Service (PALS)
PALS are the NHS equivalent of customer services.
This is the record of a patient's care and treatment (may be electronic).
The primary care services are provided in the community by family doctors, dentists, pharmacists, opticians, district nurses and health visitors.
Rapid response team
This team provides emergency care at home.
Royal College of General Practitioners (RCGP)
The RCGP is the professional membership body for family doctors in the UK and overseas.
Royal College of Nursing (RCN)
The Royal College of Nursing is a membership organisation and trade union for nurses, with over 432,000 members in the UK.
Respite care provides an opportunity for a carer to have a break; the person being cared for may spend time in a residential home.
Road traffic accident (RTA)
RTA is when someone is hurt in a road traffic accident.
Secondary care is specialist care traditionally provided by hospitals in support of the primary care team. Examples are surgery, specialist medical services and mental health services.
Social care is non-medical care provided outside the NHS to help vulnerable people such as the sick and elderly to live their lives as fully as possible.
Social services are non-clinical support and care services provided by local councils, voluntary organisations and private organisations.
A stakeholder is a person or organisation with a direct interest in a service or practice.
Tertiary care is a complex or specialist care provided in a regional or national centre, eg for eating disorders such as anorexia nervosa.